Shipping and Refund Policy
Shipping Policy
Order Processing & Shipping Times
• Orders are processed within 3 business days (excluding weekends and holidays) after payment confirmation.
• You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
• Shipping charges are calculated at checkout based on your location and the selected shipping method.
• Estimated delivery times:
• Standard Shipping: 2-3 business days
• Priority Shipping: 1-2 business days
International Shipping
• Sorry We Do Not ship Internationally at the moment
Order Tracking
• A tracking number will be provided once your order ships. You can always track your order by inputting your tracking number in the prompted page via USPS.COM
Lost or Delayed Packages
• If your package is delayed or lost in transit, please contact us at [email protected] for assistance.
• We are not responsible for delays caused by carriers, weather conditions, or incorrect shipping addresses provided by the customer.
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Refund & Return Policy
Returns & Exchanges
• We accept returns within 14 days of delivery for unused, unworn items in their original packaging.
• To initiate a return, contact us at [email protected] with your order number and reason for return.
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-10 business days, and the credit will be automatically applied to your original payment method.
• Pre-Order Items: you have up to 14 days of your initial purchase of any pre-order item on our website you must contact us for a full refund or same value exchange if you do not contact us by the 14th day 5pm PST at [email protected]
you are deemed committed to the expected waiting process of the pre ordered item(s) specified in the item(s) description we will no longer be liable to offer a refund or same value exchange.
•. In the event a pre-order gets significantly delayed or canceled, upon the expected release date we will contact you and offer a full refund or exchange at same value.
Non-Returnable Items
• Certain items are non-returnable, including:
• Digital products
• Clearance or final sale items
*Damaged or Defective Items
• If you receive a defective or damaged item, please contact us within 3 days of delivery with photos, and we will arrange for a replacement or refund.
Late or Missing Refunds
• If you are within guidelines / Approved for a refund and have not received a refund yet, check with your bank or payment provider. Processing times may vary.
• If you still haven’t received your refund after 7 days,of issuance contact us at [email protected]
For any questions regarding shipping returns, or refunds reach out to us at [email protected]
• Our Shipping Location is from San Bernardino County, California and we are on GMT pacific standard time